Orders

How do I place an order?

Simply select the items you wish to purchase, choose the correct size and quantity, and proceed to checkout. You will receive an order confirmation email once your payment is successfully completed.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, changes may no longer be possible.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days. This includes order verification, quality checks, and packaging.

How long does shipping take?

Estimated delivery times depend on your location and the shipping method selected at checkout. Standard shipping generally takes 7–15 business days. Please note that delivery times are estimates and may vary due to external factors.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with tracking details where available. Tracking updates may take 24–72 hours to appear.

Returns & Refunds

What is your return policy?

We accept eligible return requests within 14 days of delivery. Items must be unused, unworn, and in their original condition. Please refer to our Return & Refund Policy for full details.

How do I request a refund?

To request a refund, contact our support team with your order number and reason for the return. If approved, refunds will be issued to the original payment method after the returned item is inspected.

Do you offer exchanges?

Exchanges may be available depending on product availability. If you need a different size or replacement, please contact us before returning the item.

Products & Sizing

How do I choose the correct size?

We recommend reviewing the size information provided on each product page before ordering. If you are unsure, feel free to contact us for assistance prior to purchase.

Are product photos accurate?

We strive to display product images and descriptions as accurately as possible. However, slight variations in color or appearance may occur due to lighting or screen settings.

Customer Support

How can I contact Marsshow?

You can reach our support team by email at jeanettean6498@yahoo.com. We aim to respond to all inquiries within 24–48 business hours.

What information should I include when contacting support?

For faster assistance, please include your order number and a clear description of your question or issue.

General

Is Marsshow a legitimate online store?

Yes. Marsshow operates as an independent online retail store. We are committed to transparent policies, reliable fulfillment, and responsive customer support.

If you have a question that is not answered here, please contact us directly. We are always happy to help.